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JOB ID: ABZ32
Position: GIS Support Analyst
Organization: Esri, Redlands, CA, USA.
Application URL: http://www.esri.com/careers/main/job-search
Posted Date: 2017-02-01
Deadline: 2017-02-28
Description:
Do you have a unique combination of collaborative, technical, and customer service skills? Learn about the latest Esri technology in this consultative support role while providing timely, expert assistance to our users by phone, e-mail, and chat. Join the team whose mission is to continue Esri's long standing commitment of supporting and responding to our user community.



RESPONSIBILITIES

Provide technical support to end users of Esri software to diagnose and resolve incidents

Identify, understand, and recommend solutions for customer issues by means of ArcGIS technologies

Document technical issues via incident tracking which involves authoring, technical editing, and publishing of Knowledge Base articles as well as authoritative online content

Develop and create documentation used to partner with software development teams to troubleshoot issues and evaluate solutions

Interpret user issues to determine or recommend software changes to product engineers

REQUIREMENTS

Two years of experience in the position offered or experience as a research assistant
Demonstrated experience with ArcGIS, C#, VB.NET, ASP.NET, and Java
Bachelorís in computer science, engineering, mathematics, GIS, or a related field of study


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